1. Personal Information You Choose to Provide
Credit Card Information
If you choose to purchase products or services from us or our partners, you
may need to give personal information and authorization to obtain information
from various credit services. For example, you may need to provide the
following information:
Name
Mailing address
Email address
Credit card number
Home and business phone number
Other personal information (i.e. mother's maiden name or card security code)
Email Information
We do not sell your personal information. Other than emails of new product releases
and communications regarding anniversary events associated with the person or persons you
memorialize, we will not use your email. In addition to providing the foregoing information to
our financial institutions or credit card processors for the purpose of being paid for our services,
if you choose to correspond further with us through email, we may retain the content of
your email messages together with your email address and our responses. We provide
the same protections for these electronic communications that we employ in the
maintenance of information received by mail and telephone.
2. Web Site Use Information
Similar to other commercial Web sites, our Web site utilizes a standard technology
called "cookies" (see explanation below, "What Are Cookies?") and Web server logs
to collect information about how our Web site is used. Information gathered through
cookies and Web server logs may include the date and time of visits, the pages
viewed, time spent at our Web site, and the Web sites visited just before and just
after our Web site. This information is collected on an aggregate basis. None of
this information is associated with you as an individual.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our
business activities, providing customer service and making available other products
and services to our customers and prospective customers. Occasionally, we may
also use the information we collect to notify you about important changes to our
Web site, new services and special offers we think you will find valuable. The
lists used to send you product and service offers are developed and managed under
our traditional corporate standards designed to safeguard the security and
privacy of our customers' personal information. As a customer, you will try to
send you an annual reminder to notify us of your desire not to receive these
offers.
What Are Cookies?
Cookies are a feature of Web browser software that allows Web servers to recognize
the computer used to access a Web site. Cookies are small pieces of data that are
stored by a user's Web browser on the user's hard drive. Cookies can remember what
information a user accesses on one Web page to simplify subsequent interactions
with that Web site by the same user or to use the information to streamline the
user's transactions on related Web pages. This makes it easier for a user to move
from Web page to Web page and to complete commercial transactions over the Internet.
Cookies should make your online experience easier and more personalized.
How Do We Use Information We Collect from Cookies?
We use Web site browser software tools such as cookies and Web server logs to
gather information about our Web site users' browsing activities, in order to
constantly improve our Web site and better serve our customers. This information
assists us to design and arrange our Web pages in the most user-friendly manner
and to continually improve our Web site to better meet the needs of our customers
and prospective customers. Cookies help us collect important business and technical
statistics. The information in the cookies lets us trace the paths followed by
users to our Web site as they move from one page to another. Web server logs
allow us to count how many people visit our Web site and evaluate our Web site's
visitor capacity. We do not use these technologies to capture your individual
email address or any personally identifying information about you although they
do permit us to send focused online banner advertisements or other such
responses to you.
Sharing Information with Affiliates
From time to time you may receive offers from our affiliated companies, offers
which we feel you will be interested in considering your interest in our services.
Although we make an effort to carefully screen these companies, we rely on you
to inform us if you are displeased in any way with their contact. Based on your
experience, management of ELC will consider how best to deal with the problem.
Note that under no circumstances we will share information regarding your social
security number or other personal financial data.
Sharing Information with Affiliates
From time to time you may receive offers from our affiliated companies, offers
which we feel you will be interested in considering your interest in our services.
Although we make an effort to carefully screen these companies, we rely on you
to inform us if you are displeased in any way with their contact. Based on your
experience, management of ELC will consider how best to deal with the problem.
Note that under no circumstances we will share information regarding your social
security number or other personal financial data.
Notice of New Services and Changes
Occasionally, we may also use the information we collect to notify you about
important changes to our Web site, new services, new terms of service, and special
offers we think you will find valuable. As our client, you will be given the
opportunity to notify us of your desire not to receive these offers by clicking
on a response box when you receive such an offer or by sending an email request to our
privacy policy support group.
How Do We Secure Information Transmissions?
When you send confidential personal credit card information to us on our Web site,
a secure server software which we have licensed encrypts all information you input
before it is sent to us. The information is scrambled en route and decoded once
it reaches our Web site. Other email that you may send to us may not be secure
unless we advise you that security measures will be in place prior to your
transmitting the information. For that reason, we ask that you do not send
confidential information such as Social Security or account numbers to us through
an unsecured email.
How Do We Store Secure Information Transmissions?
Information Security
We utilize encryption/security software to safeguard the confidentiality of personal
information we collect from unauthorized access or disclosure and accidental loss,
alteration or destruction.
Evaluation of Information Protection Practices
Periodically, our operations and business practices are reviewed for compliance
with corporate policies and procedures governing the security, confidentiality
and quality of our information.
Employee Access, Training and Expectations
Our corporate values, ethical standards, policies and practices are committed
to the protection of customer information. In general, our business practices
limit employee access to confidential information, and limit the use and disclosure
of such information to authorized persons, processes and transactions.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we
collect online and maintain in our database by emailing
privacy policy support group.
Do We Disclose Information to Outside Parties?
We may provide aggregate information about our customers, sales, Web site traffic
patterns and related Web site information to our affiliates or reputable third
parties, but this information will not include personally identifying data, except
as otherwise provided in this Privacy Policy.
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words,
when we, in good faith, believe that the law requires it or for the protection
of our legal rights.
What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or
from our Web site nor the information or content contained therein. Often links
to other Web sites are provided solely as pointers to information on topics that
may be useful to the users of our Web site. Please remember that when you use
a link to go from our Web site to another Web site, our Privacy Policy is no
longer in effect. Your browsing and interaction on any other Web site, including
Web sites which have a link on our Web site, is subject to that Web site's own
rules and policies. Please read over those rules and policies before proceeding.
Your Consent
By using our Web site you consent to our collection and use of your personal
information as described in this Privacy Policy. If we change our privacy policies
and procedures, we will post those changes on our Web site to keep you aware of
what information we collect, how we use it and under what circumstances we may
disclose it. You also consent to our reviewing the content of your letters and
to scanning the content electronically for keywords which we, at our sole
discretion, deem inappropriate. If we find inappropriate language, you agree that
we have the right to discontinue your services without any refunds as compensation
for our efforts to that date, including our efforts of policing the content of
our client's communications with future recipients. Therefore, please ensure that
you use appropriate language and that the purpose of your communication is
appropriate as well. Note that we cooperate with authorities who might suspect
that any communication made via our system is made for an unlawful or otherwise
inappropriate purpose and you agree that we have a right to disclose any and all
information in our possession to the appropriate authority if requested to do so.
Governing Law
This Privacy Policy forms part of our Web-site Terms and Conditions and as such
shall be governed by and construed in accordance with the laws of Switzerland,
excluding its conflicts of laws provisions, and the forum of any disputes shall
be Geneva, Switzerland.
To notify us of any questions or concerns, please email the
privacy policy support group.
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